Information on Staff

Hazel Jack - Manager & Employer Support Advisor (Central)

My background before joining Encompass in 2005 was in the busy electronics industry, where I covered all aspects of office life. I started off in Accounts, Payroll and Human Resources, moved to Sales, Production Control and then Procurement.

This experience has definitely helped me with the varied role of Employer Support Advisor.

I really enjoy being part of the Encompass team and find the work we do extremely rewarding. I especially like meeting and working with our clients and their families.

I was born in Selkirk and still live there with my husband, young son and our Border collie, Gem.

I enjoy hill walking with Gem; I volunteer as Treasurer with the Junior Football Club and I coach my son’s rugby Team “Go Rhinos”.

Niccy Kershaw

I started out as the development worker for Borders Direct Payment Agency back in 1999.

I have worked through numerous changes and challenges over the last 19 years as the organisation has developed. I find the work Encompass does is extremely rewarding. We have a good team and a supportive Board of Directors.

I love animals, walking and the countryside. Some of you will already know my main obsession is supporting my family with Motorcycle Sidecar Racing!

Judith Purves - Employer Support Advisor (Hawick)

I have been working for Encompass since July 2012 on a part time basis.

I previously worked for the Bank of Scotland before working in school as a Nursery Nurse. I am enjoying my role at Encompass and being part of a friendly team!

I love being outdoors and enjoy horseriding with my son Sam, orienteering and walking my dogs.

Norma Patterson - Employer Support Advisor

I joined the team at Encompass in September 2015 and I am enjoying my role as Employer Support Advisor for the Berwickshire area.

Prior to this I worked as a supply Nursery Nurse for Scottish Borders Council, and I still work in the care sector, which has been a big part of my employment for nearly 16 years now.

I really enjoy all the different aspects of my work, how the care sector has changed and is constantly developing, which I feel has given me a good foundation to continually develop my skills.

In amongst my work, I am married with two lovely children and I have a forever extending family network close by.

Lisa Kershaw – Employer Support Advisor

Lisa Kershaw – Employer Support Advisor

Jacqueline Aikman

I have recently stared working with Encompass and I am delighted to join their supportive team.

I have come from a Civil Service Customer Service background and for the past 10 years I have worked as a Nursery Nurse for Scottish Borders Council.

I enjoy working with others as a part of a multi-disciplinary team. My new role as an Employer Support Advisor will allow me to use the caring, supportive and listening skills I have developed over my working career to date.

I will get to know clients in the Central Borders area.

I live at home with my husband, son and daughter.

I like to keep fit by tending the garden, going on local walks and taking part in a weekly Zumba class with friends.

Elaine Eglon – Finance Assistant

Donald Hunter – Support in the Right Direction project

We are delighted to welcome Donald Hunter back to our staff team.

Donald will be working on our Support in the Right Direction Project.

More information on this Project to follow.

Janice McNeill – Support in the right Direction project

We are delighted to welcome Janice McNeill on to our staff team.

Janice will be working on our Support in the Right Direction Project.

More information on this Project to follow.

Sheila Cochrane

Sheila Cochrane - Payroll Officer

Sharon Onley - Payroll Officer

Quentin Grant - Administrator

I have been with the organisation since 2003 and provide administrative support to the Board of Directors, Manager and colleagues.

I also support the Payroll Team during each month’s payroll run.

Other responsibilities include acting as the organisation’s Health & Safety Officer and nominated First Aider.

It’s been a very exciting and rewarding time working for an organisation that has seen exceptional growth and development in all of the services that we provide to our client group.

My hobbies include Egyptology and meteorology.

Sally Bell

I am delighted to have joined the friendly team at encompass as an admin assistant.

Previously I have worked off-shore and for the local council before taking an extended maternity leave to raise my two children.


Lina Purves - Border Ledgers

I have had the pleasure of working with Encompass since 2011 in my capacity as Principal of Border Ledgers Bookkeeping Services.

As a Certified Bookkeeper, I am a Full Member of the Institute of Certified Bookkeepers and work with numerous clients across the Scottish Borders.